Saving USD 400k

A clearer path for medical authorizations.

Saving USD 400k

Case limited by a confidentiality agreement. This project redesigned the authorization statement for CASSI, the health plan for Banco do Brasil employees. The mission was to bring together more than 20 ANS-required fields and turn a regulated dataset into something people could understand without hiding any mandatory information.^[1]

Research became structure

The team combined participant interviews, competitive analysis, analytics, stakeholder conversations, and validation with ANS points of contact. The key discovery was bilateral: participants needed a way to contest questionable authorizations, while the organization needed better signals about provider quality.

We reorganized the statement into visual categories while preserving every required field. Procedure, provider, date, and value became the scan layer; the remaining ANS details stayed available on demand. Temporal navigation replaced continuous scrolling, and account holders could switch between dependents without logging out.

From reading to action

The most important product decision was adding contestation to the same context where doubt appeared. The participant could identify an authorization, open its details, and start a guided contestation without leaving the statement.

The solution balanced compliance, privacy, and speed:

• all 20+ mandatory ANS fields remained available;
• sensitive research material was sanitized under the project NDA;
• the flow worked across web, iOS, and Android;
• the handoff used the institutional design system.

Outcome

The redesign reduced the average time to locate a procedure from about three minutes to 15 seconds. The initiative supported 13,000 proactive contests and was associated with R$ 2.5 million in avoided annual expenses, according to page 38 of the 2022 Annual Report, shown below.